Privacybeleid – Passion Ice Baths

This Privacy Policy explains how Passion Ice Baths, a brand of De Fonteyn B.V. (“we”, “us”, “our”), collects, uses, and protects your personal information when you visit our website, purchase our products, or otherwise interact with us (collectively, the “Services”).

"You" or "your" refers to any user of our Services, including customers, website visitors, or individuals whose data we process according to this policy.

Important Notice

By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue your use of the Services.

About Us

De Fonteyn B.V.
Meervelderweg 52
3888 NK Uddel
The Netherlands
KVK: 08053333
VAT: NL815219180B01
Email: info@passionicebaths.com
Phone: +31 (0)577 456 040

Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, operational, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

1. Information We Collect

We collect different categories of personal data depending on how you interact with our Services.

Information You Provide Directly

• Contact information: name, address, email, phone number
• Order details: billing address, shipping address, order contents
• Account details: username, password
• Shopping activity: products viewed, wishlist items, cart activity
• Customer support messages and attachments

Information Collected Automatically (Cookies & Tracking)

We use cookies, pixels, and similar technologies to collect:

• IP address
• Device and browser information
• Usage data and site interaction patterns
• Referrer and session information

For more details on cookies used by Shopify, visit: https://www.shopify.com/legal/cookies

Information from Third Parties

We may receive data from service providers such as:

• Shopify (e-commerce platform)
• Payment processors (for payment verification)
• Shipping partners (for delivery and tracking)
• Analytics and advertising partners

2. How We Use Your Information

Providing Products & Services

• Processing payments and fulfilling orders
• Shipping and handling returns
• Managing customer accounts
• Sending service-related notifications

Marketing & Personalization

We may use your information to show relevant ads, send newsletters, or personalize your online experience. You can opt out at any time.

Security & Fraud Prevention

We use personal data to identify and prevent fraud or other illegal activity.

Customer Communication

We use your information to respond to inquiries, provide support, and improve our Services.

3. Cookies

You can adjust your browser settings to block or delete cookies. Please note: disabling cookies may affect site functionality.

4. Sharing of Personal Information

We only share your data when necessary, such as with:

• Payment providers
• Shipping and logistics partners
• IT, hosting, and analytics providers
• Marketing partners (only with consent where required)
• Authorities where legally required

We do not sell personal data.

5. User-Generated Content

Reviews or publicly posted content may be visible to others. Only share information you are comfortable making public.

6. Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy practices.

7. Children's Data

Our Services are not intended for children under 16. We do not knowingly collect their information.

8. Security & Data Retention

We implement appropriate technical and organizational measures to secure personal data. We retain information only as long as necessary for legal or operational purposes.

9. Your Rights (GDPR)

If you live in the EU/EEA, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise your rights, contact us at: info@passionicebaths.com

10. International Transfers

If we transfer personal data outside the EU/EEA, we use approved safeguards such as Standard Contractual Clauses.

11. Complaints

You may file a complaint with your local Data Protection Authority if you believe your rights have been violated.

12. Contact Information

For privacy inquiries or data requests, contact us at:

De Fonteyn B.V.
Passion Ice Baths
Meervelderweg 52
3888 NK Uddel, The Netherlands
Email: info@passionicebaths.com
Phone: +31 (0)577 456 040