Shipping policy

Shipping Policy

Passion Ice Baths Shipping Policy

Thank you for choosing Passion Ice Baths. We aim to ship your order safely and as quickly as possible. Please read this Shipping Policy carefully for important information about how we process and deliver orders.

1. Order Processing

- Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details.
- Processing Time: Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Rates & Delivery Estimates

Shipping rates and available delivery options are calculated and displayed at checkout based on your delivery address and the products in your cart.

Estimated delivery times are shown during checkout. These are estimates only and may vary due to carrier capacity, customs procedures (for cross-border shipments), and other external factors beyond our control.

Large items such as ice bath barrels and chillers may ship via freight or pallet transport. In some cases, delivery may require that you are present to receive and sign for the shipment.

3. Shipping Areas

We ship to a range of countries. Available destinations for your order will be shown at checkout. If shipping is not available to your address, this will be indicated before you complete your purchase.

Certain remote or hard-to-reach locations may have longer delivery times or limited service options.

4. Shipping Carriers

We work with reputable shipping and logistics partners to deliver your order. Depending on your location and the type of product, different carriers may be used. The carrier details and tracking information (where available) will be provided in your shipping confirmation email.

5. Shipping Restrictions

- We may not be able to ship to P.O. boxes or certain forwarding addresses.
- Some products or destinations may require additional shipping arrangements due to size, weight or local regulations. If this applies to your order, we will contact you to discuss options.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email. Where available, this will include a tracking number and a link to track your shipment on the carrier’s website.

7. Delivery Issues

Damaged Packages: Please inspect your order upon delivery. If the package or product appears damaged, contact us within 48 hours of delivery with photos of the damage so we can assist you and work with the carrier if needed.

Lost Shipments: If your shipment is significantly delayed or appears lost, please contact us so we can investigate with the carrier.

Incorrect Address: Please ensure your shipping address is correct at the time of ordering. We are not responsible for delays or undelivered orders caused by incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if a shipment must be redirected.

8. Returns & Exchanges

For details about returning products, including eligibility, conditions and costs, please refer to our Refund & Return Policy.

9. Contact Us

If you have any questions about shipping, delivery, or your order status, please contact our customer service team:

Company: De Fonteyn B.V. – Passion Ice Baths
Address: Meervelderweg 52, 3888 NK Uddel, The Netherlands
Phone: 0577 456 040
Email: info@passionicebaths.com
Business registration (KvK): 08053333
VAT: NL815219180B01

Thank you for shopping with Passion Ice Baths. We appreciate your trust and will do our best to ensure a smooth delivery experience.